Privacy Policy in our hotel

data protection

General information about the processing of your data

We are legally obliged to inform you about the processing of your personal data (hereinafter "data") when you use our website. This data protection notice informs you about the details of the processing of your data and your legal rights in this regard. For terms such as "personal data" or "processing", the legal definitions from Art. 4 DSGVO are decisive. We reserve the right to adapt the data protection declaration with effect for the future, in particular in the case of further development of the website, the use of new technologies or changes in the legal basis or the corresponding case law. We encourage you to review the Privacy Policy from time to time and keep a printout or copy for your records.

scope

The data protection declaration applies to all pages of www.schweizer-hof.de. It does not extend to any linked websites or internet presences from other providers.

Responsible

Responsible for the processing of personal data within the scope of this data protection declaration is:

Hotel Schweizer Hof Betriebsgesellschaft mbH

Thermalbadstrasse 11, 94072 Bad Füssing

Phone: +49 8531/ 9109-7; Email: info@schweizer-hof.bayern

Questions about data protection

If you have any questions about data protection with regard to our company or our website, you can contact our data protection officer:

SPIRIT LEGAL Fuhrmann Hense partnership of lawyers

Lawyer and data protection officer

Peter Hense

Postal address:

Data Protection Officer

c/o Hotel Schweizer Hof Betriebsgesellschaft mbH, Thermalbadstrasse 11, 94072 Bad Füssing

Contact via the encrypted online form: contact the data protection officer

Security

We have taken comprehensive technical and organizational precautions to protect your personal data from unauthorized access, misuse, loss and other external disturbances. To this end, we regularly review our security measures and adapt them to the state of the art.

Your rights

You have the following rights with regard to your personal data, which you can assert against us:

Right to information: You can request information in accordance with Art. 15 GDPR about your personal data that we process.

Right to correction: If the information concerning you is not (or no longer) correct, you can request a correction in accordance with Art. 16 GDPR. If your data is incomplete, you can request a completion.

Right to erasure: In accordance with Art. 17 GDPR, you can request the erasure of your personal data.

Right to restriction of processing: In accordance with Art. 18 GDPR, you have the right to demand that the processing of your personal data be restricted.

Right to object to processing: You have the right, for reasons arising from your particular situation, to object at any time to the processing of your personal data, which is based on Article 6 (1) sentence 1 lit. e) or lit. f) GDPR takes place, according to Art. 21 Para. 1 GDPR to file an objection. In this case, we will not process your data further unless we can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms. Further processing also takes place if the processing serves to assert and exercise or defend against legal claims (Article 21 (1) GDPR). In addition, according to Art. 21 Para. 2 GDPR, you have the right to object at any time to the processing of your personal data for the purpose of direct advertising; this also applies to any profiling insofar as it is associated with such direct advertising. We draw your attention to the right of objection in this data protection declaration in connection with the respective processing.

Right to revoke your consent: If you have given your consent to processing, you have a right of revocation in accordance with Article 7 (3) GDPR

Right to data portability: You have the right to receive the personal data that you have provided to us in a structured, common and machine-readable format ("data portability") and the right to have this data transmitted to another person responsible if the The prerequisite of Art. 20 Para. 1 lit. a, b GDPR are met (Art. 20 GDPR).

use of our website

In principle, you can use our website for purely informational purposes without disclosing your identity. When accessing the individual pages of the website in this way, only access data is transmitted to our web space provider so that the website can be displayed to you. The following data is processed here:

browser type/ browser version,

operating system used,

language and version of the browser software,

date and time of access,

host name of the accessing end device,

IP address,

Content of the request (specific website),

access status/HTTP status code,

websites that are accessed via the website,

Referrer URL (the previously visited website),

Message whether the call was successful and

Amount of data transferred.

The temporary processing of this data is necessary in order to technically enable the website visit and delivery of the website to your end device. The access data is not used to identify individual users and is not merged with other data sources. Further storage in log files (log files) takes place to ensure the functionality of the website and the security of the information technology systems. The legal basis for processing is Art. 6 (1) sentence 1 lit. f) GDPR. Our legitimate interests lie in ensuring the functionality of the website and the integrity and security of the website. Saving access data in log files, in particular the IP address, for a longer period of time enables us to identify and ward off misuse. This includes, for example, defending against requests that overload the service or any bot use. The access data will be deleted as soon as they are no longer required to achieve the purpose of their processing. In the case of the collection of data for the provision of the website, this is the case when you end your visit to the website. The log data is always kept directly and only accessible to administrators and deleted after seven days at the latest. After that, they are only available indirectly via the reconstruction of backup tapes (backups) and are finally deleted after a maximum of four weeks.

You can object to the processing. You have the right to object for reasons that arise from your particular situation. You can send us your objection using the contact details given in the “Responsible” section.

Terminal Information

In addition to the aforementioned access data, technologies are used when using the website, which store information in your end device (e.g. desktop PC, laptop, tablet and smartphone) or access information that is already stored in your end device. These technologies can be, for example, so-called cookies, pixels, local storage, session storage, indexed DB or browser fingerprinting technologies. These technologies can be used to recognize you across devices and websites.

According to Section 25 (1) TTDSG, we generally need your consent to use these technologies. According to Section 25 (2) TTDSG, such is only not required if the technologies either enable the transmission of a message via a public telecommunications network or if they are absolutely necessary to provide a telemedia service that you have expressly requested:

Technically necessary end device information

Some elements of our website serve the sole purpose of transmitting a message (§ 25 Para. 2 No. 1 TTDSG) or are absolutely necessary to make our website or individual functions of our website available to you (§ 25 Para. 2 No. 2 TTDSG) such as use of website functions, language settings, user preferences, frequency of website functions, etc.

Items are deleted after storage is no longer required.

You can prevent processing by making the appropriate settings in your browser software. In the case of elements whose storage period is not limited to the session, you can delete the elements in the settings of your browser software after your session has expired.

Technically unnecessary device information

We also use elements on the website that are not technically necessary. In accordance with legal requirements, we only use these technologies with your consent. Information on the individual technologies and functions can be found in our "Privacy Settings" and listed according to the individual functions in the following information:

Consent management platform Consentmanager

We use the consent tool "Consent Manager" to request consent on our website for the processing of your end device information and personal data using cookies or other tracking technologies. With the help of "Consentmanager" you have the option of agreeing to or rejecting the processing of your end device information and personal data using cookies or other tracking technologies for the purposes listed in "Consentmanager". Such processing purposes can be the integration of external elements, integration of streaming content, statistical analysis, range measurement, individualized product recommendations or individualized advertising. You can use "Consentmanager" to give or deny your consent for all processing purposes or to give or deny your consent for individual purposes or individual third parties. You can also change the settings you have made afterwards. The purpose of integrating "Consent Manager" is to allow the users of our website to decide whether to set cookies and similar functionalities and to offer them the opportunity to change settings that have already been made as part of their continued use of our website. In the course of using "Consentmanager", we process personal data and information about the end devices used. Your data will also be sent to Consentmanager (consentmanager GmbH, Eppendorfer Weg 183, 20253 Hamburg). The information about the settings you have made will also be stored on your end device.

The legal basis for processing is Article 6 Paragraph 1 Sentence 1 Letter c) GDPR in conjunction with Article 7 Paragraph 1 GDPR, insofar as the processing serves to fulfill the statutory obligations to provide evidence for the granting of consent. Otherwise, Article 6 Paragraph 1 Sentence 1 Letter f) GDPR is the relevant legal basis. Our legitimate interests in processing lie in the storage of user settings and preferences in relation to the use of cookies and the evaluation of consent rates. At the end of twelve months after making the user settings, you will be asked for consent again. The user settings made are then saved again for this period of time, unless you first delete the information about your user settings in the end device capacities provided for this purpose.

You can object to the processing if the processing is based on Article 6 (1) sentence 1 lit. f) GDPR. You have the right to object for reasons that arise from your particular situation. You can send us your objection using the contact details given in the “Responsible” section.

Contacting our company

If you contact our company, e.g. by e-mail or via the contact form on the website, the personal data you provide will be processed by us in order to answer your request. For the processing of inquiries via the contact form, it is mandatory to provide a first and last name, a valid e-mail address and your message to us. At the time the message is sent to us, your IP address and the date and time of registration will also be processed. The legal basis for processing is Article 6 Paragraph 1 Clause 1 Letter f) GDPR or Article 6 Paragraph 1 Clause 1 Letter b) GDPR if the contact is aimed at concluding a contract. If the request is aimed at concluding a contract, the details of your data are required and obligatory. If the data is not provided, it is not possible to conclude or implement a contract and to process the request. The other data processed during the sending process serve to prevent misuse of the contact form and to ensure the security of our information technology systems. We delete the resulting data after the processing is no longer necessary - usually two years after the end of the communication - or, if necessary, restrict the processing to compliance with the existing statutory retention requirements.

application process

As part of the application process, we process your contact data, such as name, address, e-mail address, telephone number(s), data from your application documents, in particular certificates, curriculum vitae, cover letter, date of birth and gender, any special categories of personal data such as marital status and degree of disability. The purpose of the processing is to check your suitability for a position in our company and to carry out the application process. In the case of an (unsolicited) application by e-mail, we also process metadata from your e-mail, such as the date and time for carrying out the application process.

The legal basis for processing is Article 6 Paragraph 1 Sentence 1 Letter b) GDPR in conjunction with Section 26 Paragraph 1 BDSG, insofar as the data processing is necessary for the establishment and implementation of the employment relationship. When processing special categories of personal data, the legal basis is Article 9 Paragraph 2 Letter b) GDPR in conjunction with Section 26 Paragraph 3 BDSG. The provision of your data is necessary and obligatory for the conclusion and implementation of the contract. If you do not provide your data, you cannot apply to us.

We store your data as long as it is necessary in connection with the application process. As a rule, we delete your personal data as soon as they are no longer required for the above purposes and unless otherwise required by law. In particular, we keep personal data for as long as we need it to assert legal claims or to defend against claims. Accordingly, we delete the data of applicants in the event of a rejection six months after sending the rejection notice. The legal basis for processing for the purposes of legal prosecution is Article 6 Paragraph 1 Letter b) GDPR in conjunction with Section 26 Paragraph 1 BDSG. When processing special categories of personal data, in particular any disabilities, the legal basis is Article 9 Paragraph 2 Letter b) GDPR in conjunction with Section 26 Paragraph 3 BDSG and Article 9 Paragraph 2 Letter f) GDPR.

In the event of an application being accepted, we store your data for the subsequent employment relationship within our employee administration. Further information can be found in the data protection information for employees.

Processing for contractual purposes

We process your personal data if and to the extent that this is necessary for the initiation, justification, implementation and/or termination of a legal transaction with our company. The legal basis for this is Article 6 Paragraph 1 Sentence 1 Letter b) GDPR. The provision of your data is necessary for the conclusion of the contract and you are contractually obliged to make your data available. If your data is not provided, it is not possible to conclude and/or execute a contract. After the purpose has been achieved (e.g. contract processing), the personal data will be blocked for further processing or deleted, unless we have given your consent (e.g. consent to the processing of the e-mail address for sending electronic advertising mail), a contractual Agreement, a legal authorization (e.g. authorization to send direct mail) or due to legitimate interests (e.g. storage to enforce claims) are authorized to further processing.

Your personal data will be passed on to third parties if

it is necessary for the establishment, implementation or termination of legal transactions with our company (e.g. when passing on data to a payment service provider/a shipping company to process a contract with you), in accordance with Article 6 Paragraph 1 Sentence 1 lit. b ) GDPR, or

a subcontractor or vicarious agent, whom we use exclusively within the scope of providing the offers or services you require, requires this data (unless you have been expressly informed otherwise, such auxiliary persons are only entitled to process the data to the extent that this is necessary for the performance of the offer or service is necessary), or

an enforceable official order (Art. 6 Para. 1 S. 1 lit. c) GDPR) exists, or

there is an enforceable court order (Art. 6 Para. 1 S. 1 lit. c) GDPR), or

we are obliged to do so by law (Art. 6 Para. 1 S. 1 lit. c) GDPR), or

the processing is necessary to protect the vital interests of the data subject or another natural person (Art. 6 Para. 1 S. 1 lit. d) GDPR), or

it is necessary for the performance of a task that is in the public interest or in the exercise of official authority (Article 6 (1) sentence 1 lit. e) GDPR), or

we can invoke our overriding legitimate interests or a third party for disclosure (Article 6 (1) sentence 1 lit. f) GDPR).

Your personal data will not be passed on to other people, companies or bodies unless you have given your effective consent to such a transfer. The legal basis for the processing is Article 6 Paragraph 1 Clause 1 Letter a) GDPR. Within the scope of this data protection information, we refer you to the respective recipients in relation to the respective processing operation.

Processing of personal data in accordance with Section 30 of the Federal Registration Act (BMG)

According to Section 30 of the Federal Registration Act (BMG), accommodation facilities such as hotels in particular are obliged to collect the following data from the guest on the day of arrival and to have the guest sign the registration form by hand: Date of arrival and expected departure, surnames, first names, date of birth, nationality, Address, number of fellow travelers and their nationality in the cases of § 29 Para. 2 S. 2 and 3 BMG, serial number of the recognized and valid passport or passport replacement document for foreigners, if necessary further data for the collection of tourism and spa fees. We are obliged to collect, process and pass on this data within the framework of the BMG, the legal basis for the processing results from Article 6 Paragraph 1 Clause 1 Letter c) GDPR. We delete this data or restrict the processing as soon as it is permissible under the provisions of the BMG and if you have not given your consent (Art. 6 Para. 1 S. 1 lit. a) DSGVO) and no other legitimate interest on our part in the continued processing exists.

voucher shop

If you would like to place an order in our voucher shop, it is necessary and obligatory for the contract initiation and the conclusion of the contract that you provide personal data such as your first and last name, your title, your address, your company and your e-mail address - State your address and telephone number. The mandatory information required for order and contract processing is marked separately, further information is provided voluntarily (e.g. company). In the event of non-provision, it is not possible to conclude a contract using the voucher shop. In addition, we process the data you may have provided in the context of your message on the voucher. We process your data for order processing. In particular, we will forward payment data to the payment service provider you have selected or to our house bank. The legal basis for processing is Article 6 Paragraph 1 Sentence 1 Letter b) GDPR. To prevent unauthorized third parties from accessing your personal data, the ordering process on the website is encrypted using SSL technology. We delete the data arising in this context after the storage is no longer necessary, or restrict the processing if there are statutory storage obligations. Due to mandatory commercial and tax regulations, we are obliged to keep your address, payment and order data for a period of up to ten years.

online booking system

If you would like to place a booking in our online booking system, it is necessary and obligatory for the contract initiation and the conclusion of the contract that you provide personal data such as your title, your first and last name, your address, your company, your e-mail address, your Provide telephone number and credit card details (credit card number, expiry date, cardholder, CVC code). The mandatory information required for booking and contract processing is marked separately, further information is provided voluntarily (e.g. company and address of the company and the names of those arriving). We process your data for booking processing and will forward payment data to a payment service provider or to our house bank for this purpose. The legal basis for processing is Article 6 Paragraph 1 Sentence 1 Letter b) GDPR. The provision of your data is necessary and obligatory for the conclusion and implementation of the contract. If your data is not provided, it is not possible to conclude and/or execute a contract. To prevent unauthorized third parties from accessing your personal data, the ordering process on the website is encrypted using SSL technology.

We delete the data arising in this context after the storage is no longer necessary, or restrict the processing if there are statutory storage obligations. Due to mandatory commercial and tax regulations, we are obliged to keep your address, payment and order data for a period of up to ten years. Two years after the end of the contract, we restrict the processing and reduce the processing to compliance with the existing legal obligations.

Newsletter

You have the option of subscribing to our e-mail newsletter on the website, with which we will regularly inform you about the following content:

special offers/limited time offers,

offers for services,

invitations to events at our hotel,

questions about special requests,

overview of possible leisure activities,

information on how to get there by public transport,

Guest feedback requests.

To receive the newsletter, you must provide a title, your first and last name and a valid email address. We process the e-mail address for the purpose of sending our e-mail newsletter and as long as you have subscribed to the newsletter. We use an external email marketing service to send the newsletter. For more information about this service provider, see the "Email Marketing Service" section.

The legal basis for the processing is Art. 6 (1) sentence 1 lit. a) GDPR.

You can revoke your consent to the processing of your personal data for the receipt of the newsletter at any time, either by directly clicking on the unsubscribe link in the newsletter or by sending us a message using the contact details given under "Responsible". This does not affect the lawfulness of the processing that has taken place on the basis of the consent up to the time of your revocation.

In order to document your newsletter registration and to prevent the misuse of your personal data, the registration for our e-mail newsletter takes place in the form of the so-called double opt-in procedure. After entering the data marked as mandatory, we will send you an email to the email address you provided, in which we ask you to expressly confirm your subscription to the newsletter by clicking on a confirmation link. We process your IP address, date and time of registration for the newsletter and the time of your confirmation. This way we make sure that you really want to receive our email newsletter. We are legally obliged to prove your consent to the processing of your personal data in connection with the registration for the newsletter (Art. 7 Para. 1 DSGVO). Due to this legal obligation, data processing takes place on the basis of Article 6 Paragraph 1 Clause 1 Letter c) GDPR.

You are not obliged to provide your personal data during the registration process. However, if you do not provide the required personal data, we may not be able to process your subscription at all or not in full. If the newsletter subscription is not confirmed within 24 hours, we will block the information transmitted to us and automatically delete it after one month at the latest. After your confirmation, your data will be processed for as long as you have subscribed to the newsletter.

If you unsubscribe by exercising the revocation of the declaration of consent, we process your data, in particular your e-mail address, to ensure that you will not receive any further newsletters from us. For this purpose, we will add your e-mail address to a so-called "block list" which will prevent you from receiving any further newsletters from us. The legal basis for data processing is Article 6 Paragraph 1 Clause 1 Letter c) GDPR in order to comply with our obligation to provide evidence, otherwise Article 6 Paragraph 1 Clause 1 Letter f) GDPR. In this case, our legitimate interests consist in complying with our legal obligations to reliably no longer send you any newsletters.

In addition, we process the aforementioned data for the establishment, exercise or defense of legal claims. The legal basis for processing is Art. 6 (1) (c) GDPR and Art. 6 (1) (f) GDPR. In these cases, we have a legitimate interest in asserting or defending against claims.

We also statistically evaluate the opening rates of the newsletter, the number of clicks on the links contained and the reading time. For this purpose, the usage behavior on our websites and within the newsletters sent by us is evaluated based on terminal-specific information (e.g. e-mail client used and software settings). For this analysis, the e-mails sent contain so-called web beacons or tracking pixels, which represent one-pixel image files that are also embedded on our website.

The legal basis for the processing is Art. 6 (1) sentence 1 lit. a) GDPR. We delete your data when you unsubscribe from the newsletter.

Email Marketing Service/s

We use the following email marketing service:

"MAILEON" from the provider XQueue GmbH (Christian-Pleß-Str. 11-13, 63069 Offenbach am Main; hereinafter: "MAILEON"); Further information can be found in the data protection regulations of "MAILEON" under data protection - Maileon

If you have registered for the newsletter, the data provided during registration and the data processed during the use of our newsletter offer will be processed on the servers of our aforementioned e-mail marketing service. The email marketing service acts as our processor and is contractually limited in its authority to use your personal data for purposes other than providing services to us in accordance with the applicable data processing agreement.

The legal basis for processing is Article 6 Paragraph 1 Sentence 1 Letter f) GDPR. Our legitimate interests in using an external email marketing service lie in the optimization and more targeted control and monitoring of our newsletter content.

You can object to the processing if it is based on Article 6 (1) sentence 1 lit. f) GDPR. You have the right to object for reasons that arise from your particular situation. You can send us your objection using the contact details given in the “Responsible” section.

Payment Service Provider (PSP)/ payment service provider

credit card payment

For the purpose of payment processing, we pass on the payment data required for the credit card payment to the bank commissioned with the payment or to the payment and billing service provider commissioned by us. The processing takes place on the basis of Art. 6 (1) sentence 1 lit. b) GDPR. The provision of your payment data is necessary and obligatory for the conclusion and implementation of the contract. If the payment data is not provided, it is not possible to conclude and/or carry out a contract by means of a credit card payment. The data required for payment processing is transmitted securely via the "SSL" procedure and processed exclusively for payment processing. We delete the data arising in this context after storage is no longer necessary, or restrict processing if there are statutory storage obligations. Due to mandatory commercial and tax regulations, we are obliged to store your address, payment and order data for a period of up to ten years.Two years after the end of the contract, we restrict processing and reduce processing to compliance with existing legal requirements obligations.

Legal enforcement / address determination / debt collection

In the event of non-payment, we reserve the right to pass on the data provided during the order to a lawyer and/or to external companies (e.g. Verband der Vereine Creditreform e.V., Hellersbergstraße 12, D-41460 Neuss) for the purpose of address determination and/or legal enforcement . The legal basis for processing is Article 6 Paragraph 1 Sentence 1 Letter f) GDPR. Our legitimate interests lie in the prevention of fraud and the avoidance of default risks. In addition, we may pass on your data in order to ensure that our rights and the rights of our affiliated companies, our cooperation partners, our employees and/or the users of our website are exercised and processing is necessary in this respect. Under no circumstances will we sell or rent your data to third parties. The legal basis for processing is Art. 6 (1) sentence 1 lit. f) GDPR. We have a legitimate interest in processing for law enforcement purposes. We delete the resulting data after the storage is no longer necessary, or restrict the processing if there are statutory storage requirements.

hosting

We use external hosting services from the provider maxcluster GmbH (Lise-Meitner-Straße 1b, 33104 Paderborn, Germany), which serve to provide the following services: infrastructure and platform services, computing capacity, storage resources and database services, security and technical maintenance services. For these purposes, all data - including the access data mentioned under "Use of our website" - are processed that are required for the operation and use of our website. The legal basis for processing is Art. 6 (1) sentence 1 lit. f) GDPR. With the use of external hosting services, we pursue an efficient and secure provision of our website.

website support

To support our website, we use the services of the agency Online Birds GmbH (Nymphenburger Straße 12, 80335 Munich, info@online-birds.com) claim. As part of this support, the agencies may (e.g. in the case of backups) process the access data specified in the “Use of our website” section, in particular your IP address.

The legal basis for processing is Art. 6 (1) sentence 1 lit. f) GDPR. With the use of the services of our external digital agency, we pursue an efficient and secure provision of our website.

Integration of third-party content

Content from third parties, such as videos, maps or graphics from other websites, is included on the website. This integration always presupposes that the providers of this content (“third-party providers”) perceive the IP addresses of the users. Because without the IP address, they cannot send the content to the browser of the respective user. The IP address is therefore required for the display of this content. We will inform you below about the services of external providers currently used on our website and about the respective processing in individual cases and about your existing objection or revocation options.

OpenStreetMap

This website uses the "OpenStreetMap" service from "FOSSGIS e.V." (Römerweg 5, 79199 Kirchzarten, Germany; hereinafter: "OpenStreetMap") for the purpose of displaying maps or map sections and thus enables you to conveniently use the map function our website and to make our online offer more attractive and to make it easier for you to find the places we have indicated on the website. Access data such as the IP address, browser information, the previously visited website and the date and time of the server request are transmitted to "OpenStreetMap" for the purposes mentioned. "OpenStreetMap" processes your data exclusively on servers in Germany. With regard to the storage of and access to information on your device, the legal basis is Section 25 (1) TTDSG; the legal basis for further processing is Art. 6 (1) sentence 1 lit. a) GDPR. The storage period at "OpenStreetMap" is a maximum of six months. Further information on the purpose and scope of processing by "OpenStreetMap" can be found under Data protection declaration - FOSSGIS.

You can revoke your consent to the processing at any time by pushing back the controller in the "Data protection settings" of the consent tool for the respective third-party provider. The legality of the processing remains unaffected until the revocation is exercised.

Customer Alliance

To integrate customer ratings on the website, we use the service provider CA Customer Alliance GmbH (Ullsteinstr. 130, Tower B, 12109 Berlin, Germany: "Customer Alliance"), which is integrated via a widget. By clicking on the "Customer reviews" activation button, the data specified in the "Use of our website" section is transmitted to "Customer Alliance". By processing the data through the widget, we pursue the purpose of providing you with customer reviews about the website. "Customer Alliance" processes your data for the purpose of tailoring its offer to your needs. Legal basis Art. 6 (1) sentence 1 lit. f) GDPR. Our legitimate interests lie in making customer ratings available to customers on the website. Further information on the purpose and scope of processing by "Customer Alliance" and the storage period at "Customer Alliance" can be found in the data protection declaration under data protection regulations - Customer Alliance (customer-alliance.com).

Statistical analysis and reach measurement services

We use third-party services for statistical analysis and range measurement. In this way, we are able to provide you with a user-friendly, optimized use of the website. The third parties use cookies, pixels, browser fingerprinting or other tracking technologies to control their services. We will inform you below about the services of external providers currently used on our website as well as about the respective processing in individual cases and about your existing cancellation options.

etracker

We use the web analysis service "eTracker" (eTracker GmbH, Erste Brunnenstraße 1, 20459 Hamburg, Germany) for the statistical evaluation of visitor access, page views, downloads, previously visited websites and to measure the success of entries in search engines. The "eTracker" tool uses technologies such as "tracking pixels" and "fingerprinting" to collect, analyze and categorize incoming information generated by the user's device about the use of our website and interactions with our website as well as access data, in particular IP address, browser information previously visited website and date and time of the server request, for the purpose of statistical analysis and range measurement of advertisements in search engines. We use "eTracker" with the extension in which the IP addresses are further processed in abbreviated form in order to make it more difficult to relate them directly to individuals. With regard to the storage of and access to information on your device, the legal basis is Section 25 (1) TTDSG; the legal basis for further processing is Art. 6 (1) sentence 1 lit. a) GDPR. Further information on data protection and the storage period at "eTracker" can be found at: https://www.etracker.com/daten.

Right of withdrawal

Consumers are entitled to a statutory right of withdrawal when concluding distance contracts, provided this has not been excluded or has expired.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.

Distance contracts are contracts in which the trader or a person acting on his behalf and the consumer use only means of distance communication to negotiate and conclude the contract, unless the conclusion of the contract does not take place within the framework of a distribution or service system organized for distance selling .

Means of distance communication are all means of communication that can be used to initiate or conclude a contract without the parties being physically present at the same time, such as letters, catalogues, telephone calls, faxes, e-mails, messages sent via mobile phone service (SMS) as well as radio and telemedia.

right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

In order to exercise your right of withdrawal, you must inform us

Hotel Schweizer Hof Betriebsgesellschaft mbH

Thermalbadstraße 11

94072 Bad Fussing

Telephone: +49 (0) 8531 9109-7

Fax: +49 (0) 8531 9109699

Email: info@schweizer-hof.bayern

by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.

We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Unless the parties have agreed otherwise in individual cases, the right of cancellation does not apply to the following contracts:

Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual choice or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

Contracts for the supply of goods that can spoil quickly or whose use-by date would quickly expire.

Contracts for the delivery of alcoholic beverages, the price of which was agreed upon when the contract was concluded, but which can be delivered no earlier than 30 days after the conclusion of the contract and the current value of which depends on fluctuations in the market over which the entrepreneur has no influence.

Contracts for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.

Contracts for the delivery of goods or the provision of services, including financial services, the price of which depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur within the withdrawal period, in particular services related to shares, with shares in open-ended investment funds within the meaning of Section 1 Paragraph 4 of the Capital Investment Code and with other tradable securities, foreign exchange, derivatives or money market instruments.

Contracts for the provision of services in the areas of accommodation for purposes other than residential purposes, transportation of goods, car rental, delivery of food and beverages and the provision of other services related to leisure activities, if the contract stipulates a specific date or period for the provision, However, the right of withdrawal is not excluded for contracts for travel services according to § 651a that have been concluded outside of business premises, unless the oral negotiations on which the conclusion of the contract is based have been conducted on the consumer's previous order.

Contracts concluded as part of a form of marketing in which the entrepreneur offers goods or services to consumers who are present in person or who are given the opportunity to do so, in a transparent competitive bidding process conducted by the auctioneer, in which the Bidder who has been awarded the contract is obliged to purchase the goods or services (public auction).

Contracts where the consumer has expressly requested the entrepreneur to visit him to carry out urgent repair or maintenance work; this does not apply to other services provided during the visit that the consumer has not expressly requested, or to goods delivered during the visit that are not necessarily required as spare parts for maintenance or repair,

Contracts for the provision of betting and lottery services, unless the consumer has made his contract declaration by telephone or the contract was concluded away from business premises.

notarized contracts; this only applies to long-distance contracts for financial services if the notary confirms that the consumer's rights under § 312d paragraph 2 of the German Civil Code are safeguarded.

The consumer's right of cancellation expires prematurely

Contracts for the delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery.

Contracts for the delivery of goods if these were inseparably mixed with other goods after delivery due to their nature.

Contracts for the supply of sound or video recordings or computer software in a sealed package if the seal has been broken after delivery.

Contracts for the provision of services if the entrepreneur has fully performed the service and has only started to perform the service after the consumer has given his express consent to this and at the same time has confirmed his knowledge that he can exercise his right of withdrawal if the contract has been fully performed by the consumer entrepreneur loses.

Contracts for the delivery of digital content that is not on a tangible medium, if the entrepreneur has started to perform the contract after the consumer has expressly consented to the entrepreneur starting to perform the contract before the end of the cooling-off period and his knowledge thereof has confirmed that he loses his right of withdrawal through his consent at the beginning of the execution of the contract.

Sample withdrawal form

(If you want to revoke the contract, please fill out this form and send it back.)

- To the

Hotel Schweizer Hof Betriebsgesellschaft mbH

Thermalbadstraße 11

94072 Bad Fussing

Fax: +49 (0) 8531 9109699

Email: info@schweizer-hof.bayern

- I/we (*) hereby revoke the contract concluded by me/us (*) regarding the purchase

of the following goods (*)/ the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only if notification is made on paper)

- Date

______________________

(*) Delete where not applicable.